Refund Policy

YOUR CONFIRMATION OF ANY ORDER INDICATES YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS OF SUPPLY.

IN RESPECT OF ORDERS DELIVERED TO YOU USING ONE OF OUR THIRD PARTY COURIERS, THEN:

(A) ALL RISK OF LOSS OR DAMAGE TO THE PRODUCTS IN YOUR ORDER PASSES TO YOU WHEN WE DISPATCH YOUR ORDER FROM OUR PREMISES. WE (ALEXANDRA ORGANIC) ARE NOT LIABLE FOR ANY ERRORS MADE BY THESE SERVICES.

(B) THIS SERVICE DOES NOT PROVIDE INSURANCE, AND IS CHOSEN AT YOUR OWN RISK UPON CONFIRMATION/ACCEPTANCE OF OUR TERMS OF SUPPLY.

HERE AT ALEXANDRA ORGANIC WE DO OUR UTMOST TO ENSURE THAT ALL PRODUCTS ARE IN EXCELLENT CONDITION.

IN THE UNLIKELY CASE THAT YOU DO RECEIVE A UNIT/PRODUCT WITH A FAULT WE ARE HAPPY TO EXCHANGE OR ISSUE A REFUND FOR THE ITEM.

PLEASE REACH OUT TO OUR CUSTOMER CARE TEAM IF THERE IS AN ISSUE OR A FAULT PRIOR TO SENDING THE UNIT BACK SO THAT WE CAN ADVISE ON HOW TO RETURN THE UNIT TO US.

PLEASE NOTE THAT ALEXANDRA ORGANIC  DOES NOT OFFER REFUNDS OR EXCHANGES IF YOU CHANGE YOUR MIND, IF YOU FEEL THE COLOUR DOES NOT SUIT OR IF YOU SELECT THE WRONG CAP SIZE.

ALL SALE/DISCOUNTED ITEMS ARE CONSIDERED FINAL SALE AND WILL NOT BE ELIGIBLE FOR AN EXCHANGE OR REFUND.

REFUNDS WILL ONLY BE GIVEN IN THE CASE THAT THE UNIT IS DEEMED FAULTY UNDER INSPECTION FROM OUR PRODUCTION DEPARTMENT.

ALL RETURNS ARE INVESTIGATED BY A PROFESSIONAL TEAM AND IF THE RETURNED UNIT HAS BEEN ALTERED OR USED IN ANYWAY, ALEXANDRA ORGANIC  CANNOT TAKE RESPONSIBILITY. IF WE RECEIVE A UNIT THAT HAS BEEN ALTERED OR USED WE WILL RETURN THE PRODUCT TO YOU.

IF THERE IS A FAULT WITH YOUR UNIT YOU MUST COMPLY WITH THE FOLLOWING CONDITIONS;

YOU MUST CONTACT THE ALEXANDRA ORGANIC  CUSTOMER SERVICE TEAM WITHIN 7 DAYS OF RECEIVING THE PRODUCT.

THE UNIT MUST BE IN ORIGINAL CONDITION, UN-USED, UNCUT OR ALTERED IN ANYWAY. FAILURE TO COMPLY WITH THIS WILL RESULT IN THE UNIT BEING RETURNED TO YOU.

RETURNS THAT DO NOT MEET OUR POLICY WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER.

REFUNDS (ONLY ISSUED IF A UNIT IS FAULTY) WILL BE ISSUED BACK VIA YOUR ORIGINAL PAYMENT METHOD, PLEASE NOTE THAT YOUR FINANCIAL INSTITUTION MAY NEED UP TO 10 WORKING DAYS TO PROCESS THE FUNDS BACK TO YOUR ACCOUNT.

PLEASE KEEP AN EYE OUT FROM EMAIL NOTIFICATIONS FROM US AS WE WILL KEEP YOU UPDATED!