FAQ

FAQ

DO YOU GUARANTEE RESULTS?

EVERY PERSON HAS DIFFERENT SKIN/HAIR AND THEREFORE RESULTS MAY VARY FROM CUSTOMER TO CUSTOMER. WHILE ALEXANDRA ORGANIC PRODUCTS HAVE HELPED THOUSANDS OF PEOPLE TO ENHANCE THEIR SKIN/HAIR APPEARANCE, WE WON’T BE HELD RESPONSIBLE FOR RESULTS BELOW CUSTOMER EXPECTATION. 

I WANT TO BE A STOCKIST OR RESELLER.

THANKS FOR THE INTEREST! PLEASE EMAIL US AT info@alexandraorganic.com

I WANT TO BE THE AMBASSADOR OF YOUR BRAND.

THANKS FOR YOUR INTEREST IN COLLABORATING WITH US!

WE CURRENTLY MANAGE THE MAJORITY OF OUR INFLUENCER ACTIVITY THROUGH EMAIL, YOU CAN SEND A PROPOSAL TO COLLABORATE ON OUR MOST RECENT CAMPAIGN HERE AT info@alexandraorganic.com

WHAT FORM OF PAYMENT METHODS DO YOU ACCEPT?

WE OFFER DIFFERENT PAYMENT METHODS!

FOR DEBIT/CREDIT CARDS, WE ACCEPT VISA, MASTERCARD, DISCOVER AND AMERICAN EXPRESS. WE ALSO ACCEPT PAYPAL!

TO AVOID THE POSSIBILITY OF ANY CHECKOUT ERRORS, DO MAKE SURE ALSO TO CHECK THAT YOUR OVERSEAS USAGE FEATURE IS ACTIVATED—YOU MAY CONTACT YOUR LOCAL BANK TO ENABLE THIS OPTION.

PLEASE NOTE THAT WE DO NOT ACCEPT ANY BANK TRANSFERS, PREPAID CARDS, AND ANY OTHER MODE OF PAYMENT UNLESS SPECIFIED ABOVE.

I RECEIVED A WRONG/DAMAGED/FAULTY PRODUCT. WHAT SHOULD I DO?

(info@alexandraorganic.com) OH NO! WE ARE SORRY ABOUT IT, AND WE WANT TO SORT IT ASAP. PLEASE CONTACT US FOR ASSISTANCE!

DO PROVIDE US WITH YOUR ORDER NUMBER, A PHOTO OF THE DAMAGED/FAULTY PRODUCT YOU RECEIVED, AND A PHOTO OF THE SHIPPING LABEL AND WE WILL GET BACK TO YOU ACCORDINGLY.

PLEASE NOTE THAT ALL ORDER ISSUES MUST BE REPORTED WITHIN 14 DAYS OF DELIVERY. WE WILL GET BACK TO YOU AS SOON AS WE CAN! 

HOW DO I TRACK MY PACKAGE?

YOU ARE SO CLOSE TO RECEIVING YOUR ORDER! ONCE YOUR ORDER IS SHIPPED OUT, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH A TRACKING NUMBER THAT YOU CAN USE TO FOLLOW YOUR PACKAGE’S JOURNEY TO YOU. IF YOU DIDN'T RECEIVE THE SHIPPING CONFIRMATION EMAIL, PLEASE CONTACT US SO WE CAN HELP YOU OUT.

I HAD AN ALLERGIC REACTION. CAN I GET A REFUND?

THE INGREDIENTS OF THE PRODUCT ARE LISTED ON THE PAGE TO HELP YOU IDENTIFY ANY SENSITIVITIES WITH CERTAIN INGREDIENTS. DIFFERENT SKIN TYPES AND SKIN CONDITIONS MAY REACT DIFFERENTLY TO OUR PRODUCTS.

IT IS ALWAYS BEST TO KNOW AND UNDERSTAND HOW YOUR SKIN REACTS TO VARIOUS PRODUCTS AND INGREDIENTS.

IF YOU EXPERIENCED AN ALLERGIC REACTION, PLEASE SEND US A DETAILED DESCRIPTION OF WHAT OCCURRED ALONG WITH THE PICTURES.

PLEASE NOTE THAT ISSUES SHOULD BE REPORTED IMMEDIATELY OR WITHIN 14 DAYS OF RECEIPT OF THE ITEM. 

HAS COVID-19 EFFECTED ORDERS?

WE HOPE THAT YOU AND YOUR LOVED ONES ARE SAFE AND HEALTHY DURING THESE UNCERTAIN AND CHALLENGING TIMES. THE CURRENT CRISIS HAS REAFFIRMED HOW SMALL THE WORLD REALLY IS AND AS WE NAVIGATE OUR WAY THROUGH THIS UNCERTAINTY IT IS IMPORTANT THAT WE PROTECT OURSELVES, OUR FAMILIES AND EACH OTHER IN THESE DIFFICULT TIMES.

PLEASE KNOW THE HEALTH AND SAFETY OF YOU, ALONG WITH OUR FC TEAM IS OUR TOP PRIORITY. WE AS A BUSINESS ARE CLOSELY MONITORING WHAT IS GOING ON AND WILL FOLLOW ALL WORLD HEALTHCARE ORGANISATION  RECOMMENDATIONS. WE ARE TAKING ACTIVE STEPS TO KEEP OUR BUSINESS SAFE AND HYGIENIC. FREEDOM COUTURE IS OPEN AS NORMAL, AND WE HAVE INCREASED OUR ALREADY INTENSIVE HYGIENE PRACTICES WHICH HAVE ALWAYS BEEN IN PLACE DUE TO THE NATURE OF OUR PRODUCT. PLEASE BE ASSURED YOU ARE NOT AT RISK OF BEING CONTAMINATED BY COVID-19 WITH ANY OF ALEXANDRA ORGANIC  PRODUCTS. WE WORK IN A CLOSED STUDIO WITH NO EXTERNAL PEOPLE COMING IN & OUR TEAM MEMBERS  ARE TAKING ALL NECESSARY PRECAUTIONS TO NOT TAKE ANY RISK OF BEING CONTAMINATED OUTSIDE OF WORK.

OUR TEAM MEMBERS ARE ALL WORKING HARD TO ENSURE WE KEEP GIVING YOU THE SERVICE YOU KNOW AND LOVE. OUR TEAM IS MAKING EVERY EFFORT TO ENSURE DELIVERIES AREN'T AFFECTED SO YOU CAN KEEP ON SHOPPING WITHOUT HAVING TO WORRY ABOUT NOT RECEIVING YOUR ORDER. GIVEN THE SIGNIFICANT IMPACTS OF COVID-19 ON THE GLOBAL AVIATION INDUSTRY SOME DELAYS MAY OCCUR DUE TO REDUCED CAPACITY OF STAFF AND FLIGHTS. PLEASE SEE OUR SHIPPING TAB IN OUR MAIN MENU FOR MORE INFORMATION ON CURRENT SHIPPING TIMES. ANY PACKAGES THAT GET REJECTED BY CUSTOMS AT THIS TIME WILL BE REFUNDED WHEN THE UNIT HAS BEEN RECEIVED BACK TO US. OUR DEDICATED TEAM IS HERE FOR YOU AND ARE MORE THAN WILLING TO ANSWER ANY QUESTIONS YOU MAY HAVE SO PLEASE STAY IN TOUCH. WE ARE ALL IN THIS TOGETHER AND WHILST WE ARE BEING TOLD TO DISTANCE OURSELVES SOCIALLY, NOW MORE THAN EVER WE MUST STAY CONNECTED, REMAIN POSITIVE AND LIFT EACH OTHER’S SPIRITS.

WHEN WILL I RECEIVE MY UNIT & DO YOU ALWAYS SHIP EXPRESS?

WE SHIP ALL ORDERS EXPRESS BY  UPS & USPS,  FROM OUR ALEXANDRA ORGANIC . PLEASE SEE OUR SHIPPING SECTION FOR MORE