Shipping Policy

THE FOLLOWING COUNTRIES ARE EXPERIENCING SHIPPING DELAYS DUE TO COVID-19:

WE SELL ONLY IN USA AND CANADA

We sent your orders via USPS $ UPS. We have been advised that packages shouldn't arrive within 3-5 business days after ordering with USPS.

WE HATE LONG SHIPPING SO ARE WORKING EVERYDAY TO GET BACK TO FASTER SHIPPING TO THESE COUNTRIES! THANK YOU FOR YOUR PATIENCE.

We only sell in USA & Canada and sent your orders with USPS and UPS.

SALE OR DISCOUNTED ITEMS MAY REQUIRE AN ADDITIONAL HANDLING TIME OF 1-5 BUSINESS DAYS BEFORE SHIPPING.

IF YOU ORDER A UNIT DURING HOURS WE ARE CLOSED WE SHIP IT FIRST THING IN THE MORNING.

WE HAVE A PRIVATE ACCOUNT FOR THE FASTEST AND SAFEST SHIPPING.

OCCASIONALLY THE COUNTRY YOU ARE IN WILL HOLD THE PARCEL AT CUSTOMS TO DO A CHECK OF THE PARCEL. IF THIS HAPPENS THE CUSTOMS OFFICER WILL CONTACT YOU VIA YOUR CONTACT INFORMATION PROVIDED. EVERY COUNTRY HAS DIFFERENT LAWS AND GUIDELINES SO THIS CAN DELAY YOUR ORDER & IS UNFORTUNATELY  OUT OF OUR CONTROL.

WE DO ALL WE CAN DO GET YOUR ORDER TO YOU AS FAST AS POSSIBLE!

PLEASE DO NOT HESITATE TO CONTACT US WITH ANY FURTHER QUESTIONS.

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

ALL OF OUR PRODUCTS ARE SHIPPED INSTANTLY WITH OUR EXPRESS SHIPPING COMPANY USPS & UPS. NORMALLY YOU SHOULD NOT BE CHARGED ANY EXTRA FEES AS 95% OF OUR ORDERS ARRIVE DIRECTLY TO OUR CUSTOMERS DOOR. HOWEVER WE HAVE NOTICED SOME COUNTRIES ARE VERY STRICT & DIFFICULT WITH CUSTOMS AND MAY HOLD THE PARCEL AT THE CUSTOMS LOCATION. IF YOUR PARCEL IS BEING THE HELD THEY WILL CONTACT YOU OR US.

SOMETIMES IF YOUR COUNTRY DECIDES TO HOLD YOUR PARCEL THEY MAY DECIDE TO CHARGE YOU EXTRA TO COLLECT YOUR PARCEL.YOU MAY BE REQUIRED TO PAY THESE WHEN YOU ACCEPT DELIVERY OF THE ITEM. IF YOU REFUSE TO ACCEPT DELIVERY OF THE ITEMS YOU HAVE PURCHASED, THE COURIER WILL RETURN THE ITEMS TO ALEXANDRA ORGANIC.

IF THIS HAPPENS, ALEXANDRA ORGANIC  MAY BE REQUIRED TO PAY ADDITIONAL CHARGES TO THE COURIER IN RESPECT OF THE COST OF RETURN INCLUDING CUSTOMS AND IMPORT DUTIES THAT WERE PAYABLE BY YOU. WE WILL RECOVER THESE COSTS FROM YOU BY DEDUCTING THE RELEVANT AMOUNT FROM ANY REFUND THE REMAINING MONEY TO YOU AS SOON AS WE HAVE RECEIVED THE PARCEL.